JOB OBJECTIVES

Responsible for overseeing the daily performance of IT systems to ensure reliable support for all business operations. Provide prompt technical assistance to staff across departments, ensuring minimal downtime and seamless workflow. Coordinate system installations, software updates, and data security protocols in line with the firm’s operational needs and support the functionality of telecommunications, networking, and digital platforms used in property management and client engagement.

Key Accountability

• Ensure efficient resolution of IT support tickets and consistent monitoring of hardware, software, and network performance
• Maintain uninterrupted access to business-critical systems used across property, legal, and administrative departments
• Implement updates, security patches, and system configurations to meet the company’s operational and compliance needs
• Provide hands-on support for all communication and electronic systems to ensure smooth day-to-day business functions

• Strategic Involvements
• Provide regular updates and reports on system health, user support metrics, and areas requiring IT improvement
• Contribute to departmental planning sessions by offering insights on technology upgrades, digital risk mitigation, and support strategy alignment with business goals

Education/Knowledge, Skills, Attributes, Experience and other Requirements

• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
• Technical Proficiency: Strong knowledge of hardware, software, networking, and system administration, with experience supporting office productivity tools and real estate management platforms.
• Troubleshooting Skills: Ability to diagnose and resolve hardware, software, and connectivity issues efficiently.
• Knowledge of Real Estate Systems: Familiarity with property management software (e.g. MRI, Yardi, Re-Leased) and CRM platforms used in real estate.
• Data Security Awareness: Understanding of data protection, cybersecurity best practices, and compliance with IT-related regulatory requirements.
• Communication Skills: Clear and professional communication when supporting non-technical users and coordinating with external IT service providers.
• Time Management: Ability to prioritize support requests and manage multiple tasks without compromising quality or response time.
• Documentation and Reporting: Competence in maintaining accurate IT support logs, asset inventories, and system configuration documentation.
• Adaptability: Willingness to learn new systems and support evolving technology needs specific to the real estate sector.
• Customer Service Orientation: Patient, helpful, and responsive to user needs, ensuring minimal disruption to business operations.
• Team Collaboration: Works well with various departments (legal, facility, leasing, etc.) to support firm-wide IT requirements.

Education/Experience

• BSC or HND from a reputable tertiary institution
• Minimum of 3 – 5 years of relevant cognate experience
• IT Management experience or qualification cutting across Software, Hardware and Infrastructure
• Excellent Project Management skills and ability to prioritize.

Other Relevant Information

• The jobholder must be conversant with the Company’s Business processes, and procurement policies, principles and practices.
• Knowledge of risk and control environment would be essential.
• Absolute confidentiality, high integrity, innovation and creativity, professional skepticism, and strong interpersonal skills are required.